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Rollout · §03 Train

Train — hands-on team training

Real waves, real hardware, real orders. The team that will use OpsUI on Monday already used it on Friday. No certification course, no boot camp — just the actual work, run end-to-end.

1 week (typically week 4)

How training actually runs

Half-day sessions per role. Pickers train as pickers — Bluetooth scanner in hand, phone running the OpsUI picking screen, walking real bins against real orders. Packers train at the pack station printing actual labels. Dispatch supervisors run real waves and review real exceptions.

No PowerPoints, no certification, no "OpsUI fundamentals" theory module. The person who will pick orders on cut-over day already picked orders during training week.

What we catch in this stage

Training week is where the rollout actually de-risks. Things we typically find:

  • A bin labelling convention that the spreadsheet hid but the scanner exposes
  • Pick paths that work in theory but waste 200 steps in your specific layout
  • A pack-station label printer that needs a different driver than the manual suggested
  • A carrier service tier that nobody knew was being used until an order tried to ship under it
  • A team member whose role mapping is wrong (they need invoicing access; we forgot to add it)

Who needs to be in the room

Everyone who will run the system in production. We do not train the manager and let them cascade — we train the actual pickers, packers, dispatch crew, and supervisors directly. That is non-negotiable; second-hand training is where most ERP rollouts quietly break.

Plan for each person to spend a half-day in training. Operations keep running during training week (old system stays up), and we schedule sessions around shift patterns.

Stage 03 · Common questions

What operators actually ask about this stage

What if our pickers are casual / shift workers who change week-to-week?

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We run a shorter on-boarding module that any new picker can do in 30 minutes. The full training is for the core team who run the floor day-to-day. Casuals get the screens-and-scanner walkthrough on their first shift, and the system is designed so a new starter can pick orders in week one without a buddy.

Do you provide ongoing training after go-live?

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Yes — included in the subscription, not a separate paid service. AU and NZ business-hours support, refresher sessions for new modules added later, and unlimited workflow walk-throughs for new starters. We do not charge for training.

What happens if training catches a major problem?

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We extend the configure stage to fix it before cut-over, not after. We have never had a major issue from training that pushed the rollout past 6 weeks total, but the principle is: training-week findings become configure-stage rework, never go-live emergencies.
Previous stage · §02
Configure
Setup & integrations
Next stage · §04
Go live
Cut-over & support

Ready to start your rollout?

The scoping call is the first stage. Bring one of your own orders — in 30 minutes we walk through claim → pick → pack → ship on live OpsUI.

Book a 30-min demoSee all four stages