Questions About Modular ERP, WMS & CRM

We're modular by design, not monolithic. Traditional ERPs force you into buying everything upfront:

• SAP/NetSuite: Buy the entire platform, pay for modules you don't need
• OpsUI: Pick a starter pack — or pick exactly the modules you need

Key differences: • Pricing: Starter packs from NZ$499/mo, or NZ$299 to NZ$799 per module à-la-carte • Implementation: Weeks vs quarters • Flexibility: Add/remove modules anytime vs locked into a platform • No consultants required: Self-serve setup vs mandatory implementation partners

You're not buying a "solution" — you're building your stack.

Start with your biggest pain point — or a curated pack.

Four starter packs: • Lite (NZ$499/mo, 2 users) — Order Management + Inventory Management. The bare minimum for a startup or solo operator. • Core (NZ$1,499/mo, 5 users) — Order + Inventory + Receiving + Shipping + Dashboards • Core+ (NZ$2,999/mo, 15 users) — Core + Cycle Counting, Wave/Zone Picking, Slotting, Route Optimization, RMA • Enterprise — all 21 modules, unlimited users, custom-quoted to your scale

Or build à-la-carte: • E-commerce/Distribution: Order Management + Inventory Management = NZ$798/month • With logistics: Order + Inventory + Shipping + Dashboards = NZ$1,496/month • Full warehouse: 9 warehouse-floor modules = NZ$3,441/month

You can always add modules later — no penalty for starting small.

Yes. There's no lock-in or minimum commitment.

• Add modules: Instant activation, prorated billing
• Remove modules: End of billing cycle, no fees
• Switch packs: Upgrade to a higher starter pack or Enterprise anytime

No contracts. Traditional ERPs lock you into 3-5 year contracts. We're month-to-month because we believe you should stay because the software works, not because you're contractually obligated.

The Enterprise tier is custom-quoted to your operation. It includes:

• All 21 modules
• Unlimited users
• Priority support with SLA
• All future module releases
• Integration assistance
• Dedicated account manager
• Custom training sessions

21 modules across 8 categories: • Core (5): Order, Inventory, Receiving, Shipping, Dashboards & Reporting • Advanced Warehouse (4): Cycle Counting, Wave Picking, Zone Picking, Slotting • Logistics (1): Route Optimization • Quality (2): Quality Control, Exceptions Management • Automation (1): Business Rules Engine • Analytics (1): ML/AI Predictions • Enterprise Back Office (6): Finance, HR, Production, Procurement, Maintenance, Returns • Integrations (1): NetSuite Sync

Pricing: we don't list a public number. Talk to sales — we'll scope your operation and quote on the call.

Honest answer: it depends on your situation, and we won't pretend otherwise.

Every business has different data quality, integration needs, and team availability. We don't quote a fixed implementation timeline on the website because we'd be inventing a number — our product is new enough that we don't have years of customer data to point at.

What we can say:

• You're configuring the modules you bought, not 47 modules you'll never use, so the scope is inherently smaller than a monolithic ERP rollout.
• Standalone deployments only require configuring module settings, importing master data, and training your team.
• NetSuite extensions add: installing OpsUI's SuiteScript in your sandbox, mapping subsidiaries / locations / classes / items, and verifying bidirectional sync end-to-end before cut-over.

Compare to traditional ERPs (industry-published timelines): • SAP: 12-18 months • NetSuite WMS: 3-6 months on top of NetSuite itself • Microsoft Dynamics: 6-12 months

The honest answer for your specific timeline lives in the demo. We'll look at your data, your integrations, and your team capacity, and give you a scoped estimate based on your operation — not a marketing number.

Two modes — and we only claim what we can actually deliver.

Mode 01 — Standalone • OpsUI is your system of record. No external integration required. • All 20 operational modules work end-to-end on their own (NetSuite Sync is the 21st module — only used in Mode 02 below).

Mode 02 — NetSuite extension • Bidirectional, event-driven sync (real time, not batch) • NetSuite → OpsUI: customers, items/SKUs, vendors • OpsUI → NetSuite: sales orders, inventory movements, receipts, fulfillments • Built on NetSuite RESTlets and SuiteScript event listeners — no middleware, no third-party iPaaS

Carrier integration • NZ Couriers — built into the Shipping/Outbound module for label generation and tracking

That's it. We deliberately don't claim Xero, MYOB, Shopify, or other platforms we haven't fully integrated with yet. If you need one of those, talk to us — we'd rather have an honest conversation about scope than oversell.

If it's NetSuite, yes — that's our flagship integration. Keep finance and accounting in NetSuite, run warehouse and ops in OpsUI. Sync is bidirectional and event-driven.

If it's Xero, MYOB, QuickBooks, or something else: not today. We deliberately scoped our integrations to what we can sustain end-to-end, and that's NetSuite. If your accountant uses Xero, the honest path is either (a) keep your existing accounting setup separate from OpsUI, or (b) move accounting into OpsUI's Finance module.

We'd rather tell you that up front than promise an integration we can't fully support.

Yes, from day one.

• Based in NZ: We're not a US company with a .co.nz domain
• NZ Couriers integration: Built into the Shipping/Outbound module — labels and tracking
• NZ address formats: RD addresses, PO Boxes, rural delivery — all handled correctly
• NZ timezone: Support during your business hours, not US hours
• GST handling: Built-in GST calculations and reporting
• Local support: Talk to someone who understands NZ business

The difference: Try getting help from US-based ERP support at 2pm on a Tuesday. We answer when you call.

Yes — NZ Couriers is built into the Shipping/Outbound module.

• Label generation at pack
• Real-time tracking events pulled directly from the NZ Couriers API
• Rate selection at order entry
• End-of-day manifest

No middleware required. This integration comes standard with the Shipping/Outbound module.

For other carriers (NZ Post, Mainfreight, PBT, Post Haste): we don't currently have live integrations and we're not promising them in marketing copy. If one is mission-critical to your operation, talk to us about scope before you commit.